Nifty News: Metaverse bank robberies, Trump NFT biz prefers crypto over cash, and more
The Bank of America’s metaverse trains staff on resolving customer disputes or helps them relax by riding a virtual unicorn. Stick em' up! Bank robbery drills in the Metaverse The Bank of America is mixing a virtual reality metaverse and artificial intelligence to train new employees on everything from handling angry customers to bank robberies . Bloomberg reported July 13 that the bank’s 2,000 new hires undergo a week-long training regime that includes slipping on a VR headset to practice responding to a variety of simulated situations. The VR modules include mundane situations like helping an upset customer or quizzing one which asks for a large swath of cash, and extreme ones, like a full-blown bank robbery. The newcomers can also just chill out in VR by riding a unicorn or sitting on an island. An upset virtual customer the new BoA staff have to calm. Source: Bloomberg AI is also deployed in the training, the new hires practice conversing with a bot acting as a customer and a...